As a leading contract pharmaceutical sales company, our remote sales solutions have been proven to increase market share and ROI
Increasing access to healthcare professionals (HCPs) leads to deeper and more prolonged interactions, more frequent messaging, increased market share, and tremendous return on investment (ROI).
At Amplity Health, we know what it takes to bridge gaps with cost-effective solutions to increase communications frequency by overlaying the traditional field sales channel with the following options.
From pre-launch unbranded awareness to end-of-life-cycle support, Amplity will help maintain share-of-voice across key customer groups
Which Post-Pandemic Model Is Best for Remote Engagement Teams: Work from Call Center or Work from Home?
As the industry continues to revive shuttered offices in response to COVID’s retreat, business leaders are deciding whether to reopen their inbound and outbound facility-based call centers or continue to maintain a home-based model. Read our article to understand the benefits of each arrangement.
For businesses wishing to benefit from the remote engagement model but also prefer a highly personalized, relationship-based selling approach, live video detailing allows remote engagement representatives to interface with HCPs face-to-face from anywhere in the world. Flexible software ensures minimal disruption due to technology and creates an atmosphere in which the HCP and remote representatives feel they are in the same room.
Amplity Health’s video detailing services offer:
Inbound or outbound detailing scheduled at the HCP’s convenience
Omni-channel representatives are trained to seamlessly transition from phone conversations to video presentations to meet the needs of the discussion
Flexible options based on budget
Virtual sampling
Nonpersonal sampling has emerged as a cost-effective way to ensure that samples are available for HCPs at all times. Our virtual sampling approach provides the high-touch service of an inside customer service representative coupled with the attention to detail that fulfillment requires.
Virtual sampling offers:
Initial outreach to gain awareness
Primary sampling to provide product messaging
Sample Request Forms (SRFs) and SRF validation
Follow-up calls
Final surveys to capture ROI
Amplity Health Customer Care
Amplity’s patient-centric approach to customer care provides patients and HCPs with multiple channels of communication to gain access to critical information
Established processes for product replacement and reimbursement support
For the fourth time, Amplity Health’s Remote Engagement Center has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” as an Outsourcer for Pharmaceutical Phone Support
J.D. Power 2023 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc
Patient Support
At Amplity Health, we strive to provide the support and tools necessary to achieve increased consumer satisfaction and brand loyalty among consumers and HCPs
Adherence and support programs: Supporting patients and improving persistence to achieve better outcomes
Case management: Helping patients connect the dots between general assistance, adherence, and financial support
DTC campaign enrollment: Effectively securing and documenting patient consent for program enrollment through white glove customer service
Patient support programs: Facilitating connection between HCPs and sales professionals, providing sample request solutions to whitespace targets
Reimbursement management: Resolving complex coverage and reimbursement issues for patients in order to remove barriers to access medicine
"Amplity continues to demonstrate flexibility in the custom programs they designed to meet our business needs. We share common values and a complementary culture, and we both maintain heightened focus on patients, keeping patient at the center of everything we do."
Are you looking for top industry talent?
Amplity Health offers best-in-class recruiting based on decades of experience and connections within the pharmaceutical and healthcare industry.