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Remote Engagement

Remote Sales Solutions

As a leading contract pharmaceutical sales company, our remote sales solutions have been proven to increase market share and ROI

Increasing access to healthcare professionals (HCPs) leads to deeper and more prolonged interactions, more frequent messaging, increased market share, and tremendous return on investment (ROI).

At Amplity Health, we know what it takes to bridge gaps with cost-effective solutions to increase communications frequency by overlaying the traditional field sales channel with the following options.
Territory management
Clinical detailing and prospecting virtually where a field force has little or no access to a territory or targeted accounts
HCP profiling
Provide sales leadership and marketing with new leads and target intelligence pre-launch through collaborative profiling of HCP offices
Managed care messaging and GPO support
Communicate key market access messaging to office staff
Vacancy management
Ensure continuous coverage with Amplity’s “Never A Vacant Day” model providing support during field vacancies
Tele-sampling and service
Deliver fulfillment of marketing collateral to HCPs. Educate target account office staff on service offerings, service messages, and samples
Comprehensive life cycle solutions
From pre-launch unbranded awareness to end-of-life-cycle support, Amplity will help maintain share-of-voice across key customer groups

Which Post-Pandemic Model Is Best for Remote Engagement Teams: Work from Call Center or Work from Home?

As the industry continues to revive shuttered offices in response to COVID’s retreat, business leaders are deciding whether to reopen their inbound and outbound facility-based call centers or continue to maintain a home-based model. Read our article to understand the benefits of each arrangement.

Live video detailing

For businesses wishing to benefit from the remote engagement model but also prefer a highly personalized, relationship-based selling approach, live video detailing allows remote engagement representatives to interface with HCPs face-to-face from anywhere in the world. Flexible software ensures minimal disruption due to technology and creates an atmosphere in which the HCP and remote representatives feel they are in the same room.

Amplity Health’s video detailing services offer:
  • Inbound or outbound detailing scheduled at the HCP’s convenience
  • Omni-channel representatives are trained to seamlessly transition from phone conversations to video presentations to meet the needs of the discussion
  • Flexible options based on budget

Virtual sampling

Nonpersonal sampling has emerged as a cost-effective way to ensure that samples are available for HCPs at all times. Our virtual sampling approach provides the high-touch service of an inside customer service representative coupled with the attention to detail that fulfillment requires.

Virtual sampling offers:
  • Initial outreach to gain awareness
  • Primary sampling to provide product messaging
  • Sample Request Forms (SRFs) and SRF validation
  • Follow-up calls
  • Final surveys to capture ROI

Amplity Health Customer Care

Amplity’s patient-centric approach to customer care provides patients and HCPs with multiple channels of communication to gain access to critical information

Patient-centric customer care
Answer questions and provide customer outreach supported by multichannel capabilities including phone, chat, SMS, email, video, and co-browsing
Adverse event and product complaint handling
Compliance processes around adverse event (AE) and product quality complaint (PQC) recognition, escalation, and reporting
Sample and sales rep requests
Facilitating connection between HCPs and sales professionals, providing sample request solutions to whitespace targets
Medical information
Single point of contact for patients and HCPs inquiring about products and services
Product replacement and reimbursement
Established processes for product replacement and reimbursement support

For the fourth time, Amplity Health’s Remote Engagement Center has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” as an Outsourcer for Pharmaceutical Phone Support

J.D. Power 2023 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit

Patient Support

At Amplity Health, we strive to provide the support and tools necessary to achieve increased consumer satisfaction and brand loyalty among consumers and HCPs

  • Adherence and support programs: Supporting patients and improving persistence to achieve better outcomes
  • Case management: Helping patients connect the dots between general assistance, adherence, and financial support
  • Co-pay card activation: Expert customer engagement enabling efficient co-pay program activation
  • DTC campaign enrollment: Effectively securing and documenting patient consent for program enrollment through white glove customer service
  • Patient support programs: Facilitating connection between HCPs and sales professionals, providing sample request solutions to whitespace targets
  • Reimbursement management: Resolving complex coverage and reimbursement issues for patients in order to remove barriers to access medicine
"Amplity continues to demonstrate flexibility in the custom programs they designed to meet our business needs. We share common values and a complementary culture, and we both maintain heightened focus on patients, keeping patient at the center of everything we do."
- Associate Director, Patient Experience from one of Amplity’s global, large pharma clients.

Are you looking for top industry talent?

Amplity Health offers best-in-class recruiting based on decades of experience and connections within the pharmaceutical and healthcare industry.