High-Volume Patient Support for 8 Oncology Products

Amplity Medical

Nursing Oncology

High-Volume Oncology Patient Support for 8 Products

Download PDF

Nurses provide in-depth telephonic patient support for 8 oncology products with multiple indications.

OUR TASK

Enhance client’s existing team with patient-support nurses who offer direct, empathetic support to oncology patients and caregivers. Facilitate financial help for therapy access, ensure adherence for better outcomes, and prioritize patient safety and comfort. Manage an exceptionally high caseload–up to 150 patients per nurse–and remain 100% compliant across all 8 oncology products and indications.

Download PDF

The Ask

CLIENT

Global

Large BioPharma

Education + Emotional Support

Provide direct, empathetic telephonic guidance for oncology patients and caregivers, including comprehensive information about treatment options and dosing + administration.

Reimbursement Assistance

Streamline access to therapy.

Manage Adverse Events

Ensure patient safety and comfort.

The Approach

TOOLS

Remote Engagement

Deploy Patient-Support Nurses

Rapidly identify and build a team of 8 experienced oncology nurses for patient support

Apply Clinical Knowledge

Credentialed nurses confidently deliver care across 8 oncology products with multiple indications

The Results

OUTCOME

Business Objectives Exceeded

High Engagement

Client Satisfaction

High Client Satisfaction

The client delegated all patient-facing nurse support responsibilities to the Amplity patient support team due to the team’s productivity and quality.

Caseload 35% Higher Than Industry Average

Amplity nurses deliver outstanding patient support, engaging with patients for periods of 3 to 6 months, while managing a caseload of up to 150 patients around 8 different oncology products.

High Call Volume

Amplity nurses handle 33% more calls than client’s internal team while maintaining quality.

100% Compliance

Recognized for low audit findings and high quality during third-party external reviews.

TESTIMONIAL

“On their final call, the patient expressed how much (Amplity nurse) had helped him through his journey. He became tearful because they would no longer be speaking and made it clear how much her calls had meant to him. The patient expressed gratitude for the Amplity nurse’s unwavering support.”