For MSLs and pharma sales representatives, difficult conversations are inevitable. Handled well, they become opportunities for trust and alignment.
Through our program, you will learn how to identify and prepare for such conversations. You will explore how curiosity and self-awareness improve dialogue and practice scenarios in a safe setting. Walk away with tools to use with colleagues, managers, direct reports, and, most importantly, in the field.
Understand where conflict might occur
Discover how curiosity leads to better understanding others’ perspectives
Apply a 5-step model to manage difficult conversations constructively
Successfully pivot conversations to overcome disagreements
During live workshops, practice real-world scenarios and receive peer feedback and coaching from our expert facilitators
How conflict shows up at work
What is a “difficult” conversation?
How experiences and beliefs affect engagement styles
How to prepare
The role of curiosity in reframing challenges
Recognizing and reshaping internal narratives
Medical Science
Liaisons
Key Account
Managers
Pharma Sales Representatives,
Associates, Managers and Consultants
Clinical Trial Liaisons,
Precision Medicine Liaisons
“This training is very specific to my role and tackles some very important nuances of how to show your worth as an industry partner to health care providers,”
