In the competitive world of outsourced pharma sales, success depends on more than just great products. It’s about building high-performing teams that deliver results and stay engaged for the long haul. At Amplity, the focus isn’t just on filling roles but on creating specialized teams that thrive, build strong relationships with customers, and drive measurable client outcomes.
With an industry-leading 87% retention rate, we ensure that our outsourced sales teams are stable, engaged, and productive, which are qualities that directly benefit clients.
“Retention isn’t just a number for us; it’s a reflection of how we invest in our people,” says Margaret Blackwell, Senior Director, Head of Talent Acquisition at Amplity. “When employees feel valued and supported, they’re more engaged, which directly translates to stronger client outcomes.”
Success in life sciences sales demands expertise in complex regulations, healthcare systems, and diverse stakeholder needs. “That’s why Amplity’s approach to reinforce sales training in life sciences goes beyond standard practices, ensuring teams excel in every aspect of their roles while delivering exceptional results for the client,” says Brian O’Donnell, President, Contract Sales Teams.
Training at Amplity isn’t a one-and-done deal. We consistently reinforce sales training in life sciences to ensure our teams stay ahead in this dynamic industry. “We hire talent who are lifelong learners and we support our sales teams to thrive and excel,” says Chris Baker, Amplity CEO. “Whether it’s through monthly workshops, structured onboarding, specialized training programs, mentoring, or leadership development initiatives, we make sure our people are always growing.”
“Our focus on training isn’t about checking boxes,” notes Karen McAndrews, Director of Human Resources at Amplity. “When we give our teams the right tools and support, everyone wins, including our clients. Plus, we’re proud to uphold our commitment to fostering a culture of diversity, equity, and inclusion in everything we do.”
But don’t take our word for it. Let’s explore a couple of real-world examples that highlight how investing in our people creates a win-win for everyone.
At Amplity, we don’t just talk the talk; we walk the walk. Take Ashley Piccoli, MBA, M.Ed., for example. Now the Associate Director of Training and Development for an outsourced biosimilars team, her journey at Amplity started as an inside sales rep. From there, she advanced into specialty sales roles, transitioned into management, and ultimately stepped into her current leadership role, where she oversees the training and development of nearly 100 outsourced sales reps across multiple products. And when we say training, we mean everything—from simplifying complex reimbursement pathways to diving deep into disease education and sharpening communication skills.
“Amplity’s commitment to developing its people has been the backbone of my career progression,” says Piccoli. “It’s not just about completing the training. It’s about giving you the tools to grow and make a real impact for the client.”
Through Amplity’s Leadership Academy, mentorship opportunities, and specialized training programs, Piccoli has gained expertise that directly translates into client success in several ways:
While client demands can be high, Piccoli finds the work incredibly fulfilling. “I collaborate with the client team regularly, and they’ve consistently recognized how Amplity shows up: prepared, resourceful, and committed to getting it right the first time. That level of trust doesn’t happen by accident. It’s built through consistent communication, shared accountability, and a willingness to adapt to evolving needs.”
For Piccoli, Amplity’s robust upskilling infrastructure is a key differentiator that empowers her to deliver value far beyond the sales call. “It’s helped me anticipate challenges, propose proactive solutions, and maintain a level of consistency that the client genuinely appreciates. The result isn’t just a transactional relationship. It’s a true partnership built on performance, trust, and mutual respect.”
She also believes the continuous learning Amplity provides is comprehensive, which makes all the difference: “Beyond technical expertise, our teams excel in building strong connections, communicating clearly, and driving outcomes through effective relationship-building and adaptive persuasion. Amplity also ensures teams are equipped to navigate the complexities of pricing, insurance, and formulary coverage, with training tailored to each product’s needs.”
Piccoli’s story is proof that Amplity’s focus on training and development isn’t just a nice-to-have—it’s a driving force behind real results. When employees are empowered to grow, they stay motivated, engaged, and ready to deliver for clients.
Another great example of Amplity’s approach to upskilling is the work led by Roger Bishop, National Program Director, who oversees a team of 10 precision medicine liaisons (PMLs). Representing our client partner, Bishop’s team engages directly with health system executives to develop standardized, guideline-driven protocols that ensure every patient receives appropriate care—whether that involves diagnostic testing, recurrence risk assessment, or disease-specific therapy—ultimately advancing equity in healthcare delivery.
A standout initiative under Bishop’s leadership is the C-Suite Bootcamp, a specialized training program developed by the Amplity Learn team. Designed to enhance the PMLs’ communication and presentation skills, the bootcamp prepares them to engage confidently with healthcare decision-makers and deliver actionable, strategic solutions. The program also equips the team to drive improvements in diagnostic, prognostic, and monitoring pathways across therapeutic areas.
“The bootcamp has been a game-changer,” says Bishop. “It’s helped my team speak with greater confidence and clarity when presenting complex solutions to healthcare leaders. They need to be ready to engage with department heads and other decision-makers, and this training gives them the tools to do that effectively. I’ve seen firsthand how their conversations in the field are more focused, impactful, and results-driven.”
Through Amplity’s robust training infrastructure and Bishop’s strategic leadership, this team is delivering measurable impact for our client and reinforcing Amplity’s reputation as a trusted partner in precision medicine.
Amplity’s ability to reinforce sales training in life sciences is a strategic advantage for pharmaceutical manufacturers looking to outsource their commercial operations and drive real results. Amplity doesn’t just provide outsourced pharma sales teams; we deliver a partnership built on trust, excellence, and long-term success.
“When you’re part of a team built to last, you think long-term,” Piccoli says. “You invest in deeper partnerships, anticipate client needs, and deliver consistent value. That’s the Amplity difference.”
Key advantages to choosing Amplity as your outsourced partner include:
“Amplity offers more than just a service. We offer a proven partnership,” O’Donnell emphasizes. Through our unwavering focus on talent development, measurable outcomes, and lasting impact, Amplity makes outsourcing awesome.
Curious if outsourcing a pharma sales team is right for you? Find out how we can help you move fast, adapt quickly, and integrate seamlessly with your existing sales efforts.
A mid-sized biopharma company struggling to meet sales goals in a competitive market turned to Amplity for support. By deploying an outsourced field team with psychiatry expertise to complement the client’s in-house sales team, Amplity generated over 400 additional prescriptions per month.
“Our contract team was outperforming their direct sales teams,” says Christina DiBiase, Amplity Chief Growth Officer. “This wasn’t by accident. It was the result of deliberate investments in product and communications training, strong leadership, and a culture of accountability.”
